Appointments

IF YOU ARE HAVING DIFFICULTY IN CANCELLING YOUR APPOINTMENT PLEASE TEXT TO CANCEL YOUR APPOINTMENT ON  07904108206  LEAVING YOUR 

NAME

DATE OF BIRTH

DATE AND TIME OF APPOINTMENT

    THIS NUMBER WILL ONLY ACCEPT TEXTS TO CANCEL APPOINTMENTS

We now offer online appointment booking. Please call into surgery to register. 

All consultations are by appointment. To make an appointment please telephone or call personally at the surgery.

We will do our best to enable you to see the doctor of your choice at a time that sits you but this is not always possible.

We aim to see urgent cases on the day wherever possible. If you condition is not urgent you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular doctor. Nurses based in our practice treat patients for a wide range of common conditions and will offer telephone advice where appropriate.

Say immediately if your call is an emergency.

Let us know if more than one family member needs to be seen as individual appointment times will need to be given.

Chaperones and Privacy

Tell us if would like someone to accompany you during an examination or a private room to discuss matters.

To maintain our code of confidentiality, if an appointment is required for emergency contraception please indicate by asking the receptionist for a 'RED' appointment.

You Can Help Us By:-

• Being on time for your appointment
• Letting us know if you need to cancel
• Calling for a home visit before 10.00am or an urgent appointment before 9.15am.

Waiting Times

We will try and see you within 15 minutes of your appointment time. However, delays can happen, often caused by emergencies. If you have to wait longer, we will tell you the reason for this.

Home Visits

Please only ask for a home visit if you are too ill to attend the surgery. Try to telephone before 10.00am on 0114 2697505 or 0114 2889777. Pleae remember however that most consultations are far better undertaken in the surgery with the benefit of the equipment therein. Very rarely should a child been seen at home.

When telephoning, explain the problem clearly to the receptionist. A doctor from the practice will aim to visit you within four hours, after the end of morning surgery. You may have to wait if the doctor is very busy and/or attending a more urgent call. We are unable to offer a choice of doctor for home visits. The doctor may telephone you to advise on the best course of action in relation to your illness. Advice only may be needed.

Telephone Advice

If you need to speak to a GP or Nurse, please contact the surgery and leave your message with a receptionist who will ensure your message is passed to the appropriate GP.

If you need any advice from a Health Care Professional, please leave your message with the Receptionists who will ensure it is passed on to the relevant person. Please let them know if the matter is urgent.