Main SurgeryTel: 0114 2697505
Branch SurgeryTel: 0114 2889777
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
If you are unhappy, disappointed or have any suggestions on how we can improve our service, please tell us.
You can talk to the practice manager or put comments/suggestions in writing and hand it in to reception. Our practice manager is Nicola Harrison. Our practice managers direct telephone number is 0114 2293172. Alternatively, if you think we are doing well in a particular area or a member of staff has been helpful to you, then please contact us and let us know.
External complaint organisations: Independent Complaints Advocacy Services (ICAS) - Supports patients and their carers wishing to pursue a complaint about their NHS treatment or care.
Telephone: 0845 120 3734
Complaints Team - NHS England (open: Mon - Fri 8am to 6pm)NHS EnglandPO Box 16738Reddich, B97 9PTTel: 0300 311 2233Email: firstname.lastname@example.orgWebsite: www.england.nhs.uk/contact-us/
Patient Service TeamRoyal Hallamshire HospitalB Floor, Sheffield, S10 2JFTel: 0114 2712400Email: PST@sth.nhs.uk
Advisory Service in SheffieldVoiceAbility (open: Mon - Fri 9am to 5 pm)Omina One Offices0-4-7125 Queen StreetSheffield, S12 2DGTel: 0300 088 3762Email: email@example.com
If you feel that your complaint has not been resolved you may contact:
Parliamentary and Health Service OmbudsmanMillbank TowerLondon, SW1P 4QPTel: 0345 015 4033Website: http://www.ombudsman.org.uk/
Violence and abuse is a growing concern. GPs and their staff have the right to care for others without the fear of being attacked or abused. The right of the practice to remove a violent patient will be extended to safeguard all those who might have reasonable fears for their safety, this includes practice staff, other patients and other bystanders present when the act of violence is committed or the behaviour took place. Violence includes actual or threatening physical violence or verbal abuse leading to fearing for a person's safety.
We ask that you treat your GP and the Practice Staff with respect.
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