Main SurgeryTel: 0114 2697505
Branch SurgeryTel: 0114 2889777
The practice complies with Data Protection and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.
The ICO has published a new Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - further information
If you are unhappy, disappointed or have any suggestions on how we can improve our service, please tell us.
You can talk to the Practice Manager or put comments/suggestions in writing and hand it in to reception.
Independent Complaints Advocacy Services (ICAS) - Supports patients and their carers wishing to pursue a complaint about their NHS treatment or care.
Telephone: 0845 120 3734.
Violence and abuse is a growing concern. GPs and their staff have the right to care for others without the fear of being attacked or abused. The right of the practice to remove a violent patient will be extended to safeguard all those who might have reasonable fears for their safety, this includes practice staff, other patients and other bystanders present when the act of violence is committed or the behaviour took place. Violence includes actual or threatening physical violence or verbal abuse leading to fearing for a person's safety.
We ask that you treat your GP and the Practice Staff with respect.
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