Prescriptions

You can order repeat prescriptions in several ways:

• through your NHS account (through the NHS website)
• using the NHS App
• using the GP online system - SystmOnline

These accounts show your repeat medications and dosages. You can select the ones you need.

You can also:

• Contact Us Online and complete an Admin request
• bring the paper prescription form to the surgery, Monday to Friday from 8am, and drop your request into the prescription boxes in the waiting rooms
• post it to us

Please note: we only take phone requests for patients aged 65 years or over, patients who are housebound and patients who are a carer or cared for. Call 0114 2697505 or 0114 2889777 and press Option 3 between 11am to 6pm Monday, Tuesday, Wednesday or Friday, and 11am to 1pm on Thursday.

You can usually collect your prescription from the pharmacy 3 to 5 working days after ordering.

Patients must choose a pharmacy to collect your prescription. This selection is saved on your medical record. This is called nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at the GP practice
• at any pharmacy that accepts repeat prescriptions

If you have questions about your medicine, your local pharmacists can help. They can also answer questions about over-the-counter medicines. 

The NHS website has information on how your medicine works, how and when to take it, possible side effects, and answers to common questions.

• Go to Medicines A to Z (nhs.uk)

If you want to speak to someone at the GP surgery about your prescription, please Contact Us Online and complete an Admin requst. Alternatively, call reception on tel. 0114 2697505 or 0114 2889777.

If you have a repeat prescription, we may ask you to come in for a regular review. We will contact you when it's time for a review.

Find out more about prescription charges (nhs.uk)

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• earache 
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and on weekends. You don't need an appointment.

Most pharmacies have a private consultation room. You can discuss issues with pharmacy staff privately. 

Many pharmacies offer prescription medicines for certain conditions without needing to see a GP. This is called Pharmacy First. These conditions are listed below:

• Sore throat (5 years old and over)
• Sinusitis (12 years old and over)
• Urinary tract infection (UTI) in women (16 to 64 years old)
• Ear infection in children (1 to 17 years old)
• Shingles (18 years old and over)
• Impetigo (1 year old and over)
• Infected insect bite (1 year old and over)

You do not need an appointment with the pharmacy.

To learn more about pharmacies and Pharmacy First, visit the NHS website:

NHS Pharmacy website

The Electronic Prescription Service (EPS) is an NHS service. It lets you change how your GP sends your prescription to the place you choose for your medicines and appliances. Many patients already have EPS set up with their GP practice.

What does this mean for you?

You will have more choice about where to get your medicines. You can collect them from a pharmacy near your home, work or shopping area.

Take old medicines to a pharmacy for disposal. Do not put them in your household bin or flush them down the toilet.