Appointments

Configure Appointment Details
ACCURX

Appointments

We have an appointment system called Total Triage. To book an appointment with a doctor or an advanced nurse practitioner, please click on the 'Contact Us Online' icon above. Fill out a Health Problem request. A doctor will triage the request. 

If you feel that your medical problem is urgent, please submit your health problem request between 7.00 am to 10.00 am. Requests after this time may not be reviewed until the following day, (excluding Friday's when they may be reviewed the following Monday).

This Accurx request form is for both Same Day and Routine appointments, as well as medical queries. Our Accurx triage is open Monday to Friday, from 7.00 am to 6.30 pm, (excluding bank holidays).

To avoid confusion we can only deal with one request, about one problem per day.

If you are unable to complete the health problem request online, call the surgery, and one of our receptionists can complete the form on your behalf. Phone the surgery between 8.00 am to 10.00 am if your problem is urgent. 

  • Tel. 0114 2697505 or 0114 2889777

Admin and Routine Care Requests:

To book appointments with a nurse or healthcare assistant for blood tests, smears, ear irrigation etc., call the surgery.


You can also use the 'Contact Us Online' icon for admin or routine care requests. Admin requests include prescription requests, Fit (sick) notes, and queries for our medical secretaries regarding referrals.

You can submit these requests any time, seven days a week. Please complete an Admin or Routine Care request.

On Thursdays, phone lines to the Practice close at 1pm, but the Practice remains open. After this time, calls will connect to the Out of Hours doctors until 6.30pm. 

Sheffield Out of Hours Hubs:
If appropriate, you may be offered an appointment at a GP Access Centre (hub) accross Sheffield. These are available from 6pm to 10pm on weekdays and 10am to 6pm on weekends. 

Your appointment

However you choose to contact us, we may offer you a consultation:

  • face to face at the surgery
  • by phone
  • on a video call
  • online / text link

 

Cancelling or changing an appointment

You can cancel your appointment in various ways:

  • use your NHS App or your SystmOnline account
  • text 07904 108206 leaving your name, date of birth and date and time of the appointment
  • phone us Monday to Friday (excluding Thursday afternoons) from 8am - Tel. 0114 2697505 or 0114 2889777

Home visits

Only ask for a home visit if you are too ill to get to the surgery. Please try to call before 10am on 0114 2697505 or 0114 2889777. Remember, most consultations work better in the surgery, where we have more equipment on site.

When you call, explain your problem to the receptionist. A clinican will try to visit you within four hours after morning surgery. You may need to wait if the clinician is busy or handling a more urgent case. We cannot offer a choice of doctor for home visits. The doctor might call you to recomend the best steps for your illness. Sometimes, you may only need advice. 

If you need help with your appointment

Please tell us:

  • if you need a chaperone
  • if you need an interpreter
  • if you have any other access or communication needs

If you need help when we are closed

If you need medical help when we are closed, use NHS 111 online or telephone 111.

NHS 111 online is for people aged 5 and over. Telephone 111 if you need help for a child under 5 years old.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If the Practice is closed during the day on weekdays:
If you need urgent medical help when the Practice is closed until 6.30 pm (and it's not a public holiday), call either Practice number 0114 2697505 or 0114 2889777. You will reach the out-of-hours doctors.

Minor Injuries Unit
There is an NHS 'walk-in' Minor Injuries Unit at the Royal Hallamshire Hospital, open 8am to 8pm, seven days a week, for minor injuries. The address is Royal Hallamshire Hospital, Glossop Road, Broomhall, Sheffield, S10 2JF. The service is for people aged 16 and over. 

Accident and Emergency
The Accident and Emergency Unit is at the Northern General Hospital, Herries Road, Sheffield S5 7AU, and is open 24 hours.

Sheffield Children's Hospital Accident and Emergency department (for ages 0 to 16) is at Western Bank, Broomhall, Sheffield, S10 2TH, and is also open 24 hours.

NHS Walk in Centre
The Sheffield NHS Walk in Centre is in the city centre at:
Sheffield City GP Health Centre, Rockingham House, 75 Broad Lane, Sheffield, S1 3PB.

Open 8am to 10pm, seven days a week
Telephone: 0114 241 2700
This service is for minor illnesses and ailments.

Page last reviewed: 07 April 2026
Page created: 18 October 2024