Author: NHS User
Last saved by: clareharrison
Company: NHS

HANDSWORTH MEDICAL 
PRACTICE								 	    Minutes of Meeting

Ref No: | Minutes Taken By: C Harrison
Date & Time: 14 March 2012 | Venue: Handsworth Medical Practice
Purpose of Meeting: Patient Participation Group
Attendees:  NH, DR, DC, DW, JA, GD, VR, DC, NB | Apologies For:  ARS
CFI: |

Item | Note | Action | Deadline
1 | NH opened the meeting by welcoming the new members and recapping on what had previously taken place.  She explained about the virtual group and emailing the group to let members know when the next meeting would be held. | |

2

NH went on to inform the meeting about the survey results that had just taken place.  The survey had taken place over a 2 week period.  

A few points were discussed, and these are as follows: 

Telephone waiting times at busy times of the day 8.30am to 9.30 and 1.30pm to 2.30pm – DW suggested that all available staff to help answer telephone calls at these times.

Suggestions were made as to employing volunteers to help at busy times and this will be discussed with the Partners and Practice Manager.

Triage was explained and everyone thought it was a good service.

How to get the Website address out in to the public domain.

Extended hours – again this need to be advertised more.

Help in the areas that were discussed was offered by DW and this will discussed within the practice.

3 | DC asked said that his daughter has a designated person that she sees at the hospital due to her medical condition; he asked if we could offer her the same service.  NH said that she would ask the receptionists to try and book her in with the same person if they are available. | NH | ASAP

4

DW asked about the online booking system, he wondered if we had done an audit, or if one could be done, to see how many people are actually using this facility. 

NH stated that as far as she was aware there was no audit facility but she would look in to it.

NH

ASAP

5 | The meeting asked if the Practice Manager would attend a meeting in the future.  NH said she would ask her and maybe bring the start time forward. | NH | ASAP
5 | The meeting ended and the next date was arranged for 20 June 2012. | |