Patients' Responsibilities

  1. To look after your health; take regular exercise, cut down on fatty foods, cut down on alcohol and stop smoking.
  2. To request night visits only when it is truly necessary and home visits by the doctor only when the patient is too ill to visit the Practice. To recognise that attending the Practice can often have social and mobility benefits, particularly for the Elderly and that there are few circumstances where a child cannot be brought to the Practice.
  3. To inform us if unable to keep an appointment in plenty of time, so that the appointment can be made available to another patient.
  4. To read and act upon information provided on various matters, e.g., requests by the doctors to see them before issuing further medication, health promotion leaflets etc.
  5. To ensure that you give us at least 48 hours notice for repeat prescriptions when collection from Practice; 5 working days notice if collecting from the chemist.
  6. To not expect a prescription without consultation.
  7. To co-operate with the Practice to ensure that children's behaviour in the Practice does not endanger their safety.
  8. To treat doctors and staff with respect and courtesy. A Staff Complaints procedure is in operation, which gives members of staff the opportunity to complain about aggressive or abusive patients. These complaints will be investigated and the outcome notified to the patient and staff member involved.
  9. To listen and follow advice given to you. If you are unsure about anything, please ask questions.
  10. The Surgery, will be kept warm in winter, cool in summer, clean and tidy. Please help us to keep it that way for the benefit of all patients and staff.


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