Main SiteTel: 0114 2697505
Branch SiteTel: 0114 2889777
Click to view the Practice's Privacy Notice
Our Practice complies with Data Protection, GDPR and Access to Medical Records legislation. Identifiable information about you will be shared with others in the following circumstances:
If you do not wish anonymous information about you to be used in such a way, please let us know.
Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff. All staff have received training in confidentiality issues.
The ICO has published a Model Publication Scheme that all public authorities are required to adopt.
Model Publication Scheme - Further Information
Please note all telephone calls into and out of the Practice are recorded for training and quality purposes. These recordings are kept securely for 6 months, and then deleted.
Please see the links on the right hand side of this web page for information about Shared Care and Summary Care Record.
Please click on the link below for the NHS webpage for information about patient clinical records and record sharing:
NHS - Patient Records
If you are unhappy, disappointed or have any suggestions on how we can improve our service, please tell us. Alternatively, if you think we are doing well in a particular area or a member of staff has been helpful to you, then please contact us and let us know.
You can talk to our Reception Supervisor, Keeley Widdowson, on our Practice telephone number 0114 2697505 or 0114 2889777.
You can also forward your comments / suggestions in the ways below:
If your problem cannot be sorted by speaking with a staff member, to make a written complaint please let us know as soon as possible. Ideally, this should be within a matter of days or at the most a few weeks. In this way it helps to establish what happened more easily.
If this is not possible, please let us have details of your complaint within 12 months of the incident that caused the problem, or 12 months of the incident coming to your attention.
How we will deal with your complaint
When we look into your complaint we aim to:
We ask that you contact us first to try and resolve your complaint, but you can complain to an external organisation as below.
External complaint organisations:
Complaints Team NHS EnglandPO Box 16738Reddich, B97 9PTTel: 0300 311 2233Email: firstname.lastname@example.orgWebsite: www.england.nhs.uk/contact-us/
If you feel that your complaint has not been resolved you can contact:
Parliamentary and Health Service OmbudsmanMillbank Tower30 MillbankWestminsterLondon, SW1P 4QPTel: 0345 015 4033Website: www.ombudsman.org.uk/
Help and Support Available:
NHS Complaints AdvocacyWebsite: www.nhscomplaintsadvocacy.orgTel: 0300 3305454
Sheffield Advocacy HubNHS complaints AdvocacyWebsite: www.sheffieldadvocacyhub.org.uk/Tel: 0800 0350396Email: email@example.com
Violence and abuse is a growing concern. Doctors and their staff have the right to care for others without the fear of being attacked or abused. The right of the practice to remove a violent patient will be extended to safeguard all those who might have reasonable fears for their safety, this includes practice staff, other patients and other bystanders present when the act of violence is committed or the behaviour took place. Violence includes actual or threatening physical violence or verbal abuse leading to fearing for a person's safety.
We ask that you treat your GP and the Practice Staff with respect.
Patient's have the right to view / request copies of their medical records. You can do this in a number of ways: