Appointments
****Please note our new finish time for online medical requests is 10.30 am, on on a Thursday it is a finish time of 10.00 am.
We have an appointment system called Total Triage. Please click on the 'Contact Us Online' icon on the HOME PAGE of our website, and fill out an Accurx medical request to book an appointment with a doctor or an advanced nurse practitioner. The medical request will be triaged by a doctor the same day, and patients will receive a response the same day.
This Accurx medical request form is for both Same Day appointments, and Routine appointments and medical queries. The medical requests can be submitted on the website from 7.00 am to 10.30 am Monday, Tuesday, Wednesday and Friday; and 7.00 am to 10.00 am on Thursday.
If patients are unable to complete the medical request on our website, they can phone the surgery between 8.00 am and 10.30 am, (8.00 am and 10.00 am on Thursdays), and one of our receptionists can complete the form on their behalf.
Appointments with a nurse or one of our healthcare assistants for blood tests, smears, ear irrigation, etc., these are still being booked in the same way over the telephone to the Surgery.
The Accurx forms can also be used for admin queries, such as prescription requests, Fit (sick) notes, or anything else admin related. These admin requests can be submitted all day Monday to Friday.
On a Thursday the phone lines to the Practice are closed in the afternoon from 1.00 pm (but the Practice is still open). After this time on a Thursday calls will be connected to Sheffield GP Collaborative, up to 6.30 pm.
Our Practice telephone numbers - Tel. 0114 2697505 or 0114 2889777
*Please note calls into and out of the surgery are recorded for training and quality purposes
YOU CAN ALSO CANCEL YOUR APPOINTMENT BY TEXT ON 07904 108206 LEAVING YOUR:
NAME
DATE OF BIRTH
DATE AND TIME OF APPOINTMENT
THIS NUMBER WILL ONLY ACCEPT TEXTS TO CANCEL APPOINTMENTS
We aim to see urgent cases on the day wherever possible. If you condition is not urgent you can expect to see a GP within two working days, though you may have to wait longer if you want to see a particular doctor. Nurses based in our practice treat patients for a wide range of common conditions and will offer telephone advice where appropriate.
Say immediately if your call is an emergency.
Let us know if more than one family member needs to be seen as individual appointment times will need to be given.
Sheffield Out of Hours Hubs
If it is deemed appropriate you may be offered an appointment at a GP Access Centre (hub) across Sheffield between 6pm - 10pm weekdays, and 10am - 6pm at weekends
Chaperones and Privacy
Tell us if would like someone to accompany you during an examination, or a private room to discuss anything in privacy.
To maintain our code of confidentiality, if an appointment is required for emergency contraception please indicate by asking the receptionist for a 'RED' appointment.
You Can Help Us By:-
- Being on time for your appointment
- Letting us know if you need to cancel
- Calling for a home visit before 10.00 am, or requesting an urgent appointment at from 7.00 am online or from 8.00 pm by phone
- Phoning for prescriptions and test results after 11.00 am
Waiting Times
We will try and see you within 15 minutes of your appointment time. However, delays can happen, often caused by emergencies. If you have to wait longer, we will tell you the reason for this.
Access the online appointment system